-WHAT IS THE EXCHANGE&RETURN PERIOD?

We will provide an exchange or return on unopened Imstyle products within 45 days of the date that you receive wigs or hair extensions.

-DO I HAVE TO PAY FOR THE SHIPPING OF MY EXCHANGE OR RETURN?
Yes, all customers are responsible for their own return or exchange shipping costs.

 

-WHEN WILL I RECEIVE MY EXCHANGE?
We will send you the different products after we have received, inspected and confirmed that the returned one were not opened. All customers must contact us after sending the package back and provide us with the tracking information of the set being sent back, in order for us to place the order for your exchange. It takes 1-2 business days to process all orders from the moment we place it in our system. And your orders take 5-14 business days to be delivered with standard free shipping.

 

-WHEN WILL I RECEIVE MY REFUND?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.
Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend to contact your credit card provider.

 

-HOW MAY I CONTACT YOU?
You may contact us by e-mail at service@imstylewigs.com. The Imstyle wigs Support team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!